Frequently Asked Questions

Servers have both a monthly price cap and a price per hour. Your server's bill will never exceed its monthly price cap. If you delete your Cloud Server before the end of the billing month, you will only be billed the hourly rate. We will bill you for each cloud server until you choose to delete them. Even if you aren't actively using your server, we will bill you for it.

Yes. All servers that have finished their creation process will be billed until they are deleted, regardless of their state. This is because, internally, we allocate full resources to servers regardless of their power state. And it enables rapid startup and boot times for you, the customer.

Customized virtual servers (additional RAM, additional/larger drives etc.) are not currently available. However, we offer a wide range of pre-configured server types to suit most needs.

Servers with local storage keep all data on a local RAID10 on the host system. This provides fault-tolerance in case of hardware defects. They are optimized for high I/O performance and low latency and are especially suited for applications which require fast access to disks with low latency, such as databases.

Right now we are focusing on support for Linux as an operating system. If you wish, you may install Windows on your own. However, we will not provide any support for Windows.

Every block of data is stored on three different physical servers (triple replication). This ensures high availability and data redundancy.

Yes, SMTP ports (25, 465, 587) are blocked by default on all new servers to prevent abuse and spam. This is a standard security measure implemented across our infrastructure.

Yes! You can upload and use your own custom ISO images to install any operating system or software on your Cloud Server. Install custom operating systems not available in our standard images, use specialized Linux distributions, install Windows (though we don't provide official support for it), or deploy pre-configured systems with your own setup.

We offer cloud servers in multiple locations across Europe, North America, and Asia. See the network page or the pricing page for the current list of datacenters.

We want to keep adding new features and services and are always interested in hearing from you on how we can improve our product! You can provide us with product feedback or feature requests via the contact form on our website.

Snapshots are billed monthly based on their size. When you create a snapshot, you are charged immediately for the first month. After that, you will be charged monthly on the same day each month.

Backups are automatic snapshots of your server taken at regular intervals. They are billed as a percentage of your server's monthly cost (typically 20%). When you enable backups for a server, you are charged immediately for the first month, then monthly thereafter.

When you delete a snapshot or backup, you will be charged proportionally for the time it was active. For example, if you delete a snapshot after 15 days, you will be charged for approximately half a month. There are no refunds for unused time.

Floating IPs (both IPv4 and IPv6) are billed monthly. When you create a Floating IP, you are charged immediately for the first month. After that, you will be charged monthly on the same day each month until you delete the IP.

No. Like all monthly resources (snapshots, backups, volumes), Floating IPs are charged upfront for the month and there are no refunds for early deletion.

Volumes (block storage) are billed monthly based on their size. When you create a volume, you are charged immediately for the first month. After that, you will be charged monthly on the same day each month. The billing model is the same as snapshots and backups - charged upfront with no refunds for early deletion, but proportional charges apply.

Every account starts with a limit of 3 servers running at the same time. When you reach it, use Request more servers on your servers page and tell us how many you need and what for. Our team reviews requests, usually within a few hours, and emails you the decision. Deleted servers do not count toward the limit.

New accounts are verified after the first deposit: we check that the billing details, the card and the location of the payment agree. If they do, the funds are released automatically. Otherwise a member of our team reviews them, usually within a few hours, and you are emailed as soon as the funds are available. Prepaid and virtual cards are always reviewed by hand.

Occasionally, yes: servers are billed by the hour and you only pay for the hours used. Creating more than 5 servers and deleting each of them within 2 hours is treated as abuse of the service: you receive a warning, and if it happens again the ability to create servers is removed from your account. If you have a legitimate need for short-lived servers, tell us in a ticket and we will find a way.

You are emailed with what was reported, and the server page shows the complaint together with a statement form. Please fix the problem and send us your statement before the deadline, usually 24 hours. Depending on the severity we may suspend the server: it is powered off and cannot be used until the suspension is lifted, and it continues to be billed in the meantime. Repeated reports can lead to the account being closed.