Privacy Policy

1. Data Controller

Your personal data is processed by:

• Company: CLOUDZERO SRL
• CUI: 46180740
• Registration: J12/2983/2022
• Address: Sesul de sus 184A, Floresti, Cluj, Romania
• Email: [email protected]
• Phone: +40 733 403 403

2. Data We Collect

2.1 Account Information

• Name and surname
• Email address
• Phone number
• Billing address
• Company name and tax information (for businesses)
• CNP/CUI (for invoicing purposes)

2.2 Payment Information

• Payment transactions (processed securely by Stripe)
• Billing history and invoices
• Credit balance information

2.3 Technical Data

• IP addresses
• Browser type and version
• Device information
• Server usage metrics
• Login timestamps

2.4 Service Usage Data

• Server configurations and specifications
• Resource usage (CPU, RAM, storage, bandwidth)
• Backup and snapshot data
• Support tickets and communications

3. How We Use Your Data

We process your personal data for the following purposes:

• Service Provision: To provide and manage cloud hosting services
• Billing: To process payments and generate invoices
• Communication: To send service notifications and support responses
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To comply with Romanian and EU regulations
• Service Improvement: To analyze usage and improve our platform

4. Legal Basis for Processing

We process your data based on:

• Contract Performance: To fulfill our service agreement with you
• Legal Obligation: To comply with tax, accounting, and legal requirements
• Legitimate Interest: To prevent fraud and ensure service security
• Consent: For marketing communications (where applicable)

5. Data Sharing

We may share your data with:

• Payment Processors: Stripe (for payment processing)
• Invoicing Service: Oblio (for invoice generation)
• Infrastructure Providers: For service delivery
• Legal Authorities: When required by law

We do NOT sell or rent your personal data to third parties.

6. Data Retention

• Account Data: Retained while your account is active
• Financial Records: Retained for 10 years (Romanian tax law)
• Server Data: Deleted 30 days after service termination
• Backups: Retained according to your backup settings

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at: [email protected]

8. Data Security

We implement appropriate security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing (bcrypt)
• Access controls and authentication
• Regular security audits
• Firewall protection

9. Cookies

We use cookies for:

• Session management and authentication
• Language preferences
• Security features

See our Cookie Policy for more details.

10. International Data Transfers

Your data is primarily stored within the European Union. Any transfers outside the EU are protected by appropriate safeguards in accordance with GDPR.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.

13. Contact & Complaints

For privacy concerns or to file a complaint:

• Email: [email protected]
• Phone: +40 733 403 403
• Address: Sesul de sus 184A, Floresti, Cluj, Romania

You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP).